William Penn Roofing

Remote Virtual Assistant (International)

Ready to support a high-performing team -- from anywhere in the world?

At William Penn Roofing, we don't just build homes; we build relationships, deliver excellence, and support a culture of respect, accountability, and kindness. We're seeking a highly organized Remote Virtual Assistant (International) with excellent spoken English to provide administrative, communication, and operations support to our Sales, Customer Service, and Project Management teams.

If you're detail-oriented, technology-savvy, and thrive in a fast-paced, people-first environment, this is your chance to become a valuable part of a trusted roofing and exterior company -- from wherever you are.

Role Overview: Remote Virtual Assistant

As a Remote Virtual Assistant, you will play a key role in keeping communication, scheduling, documentation, and customer coordination smooth and efficient. You'll support departments remotely by managing digital workflows, ensuring clear follow-ups, speaking with customers when needed, and helping the team stay organized and informed.

This position is perfect for someone who is proactive, tech-savvy, fluent in spoken English, and loves helping others succeed through organization and support.

Responsibilities

• Provide administrative and communication support to sales, customer service, and operations teams.
• Schedule appointments, update calendars, and follow up with customers and trade partners.
• Answer inbound calls when required, and assist in coordinating messages between departments.
• Prepare and organize digital documents, contracts, proposals, and customer records.
• Maintain accurate data entry in CRM tools (Pipedrive preferred) and project software.
• Send follow-up emails, reminders, confirmations, and status updates.
• Track and document project milestones, customer inquiries, and service requests.
• Assist with social media posting, basic content organization, and marketing updates.
• Support the leadership team with digital task tracking, meeting summaries, and reporting.
• Provide outstanding virtual communication, always representing the company professionally.

Qualifications

• Excellent spoken and written English (clear communication is essential).
• 2+ years of experience in administrative support, virtual assistant, customer coordination, or remote office support.
• Strong organizational skills and attention to detail.
• Tech-savvy: proficient with Google Workspace, CRM systems (Pipedrive preferred), and basic project/task management tools.
• Comfortable communicating with U.S.-based team members via Zoom, phone, email, and CRM.
• Experience in a construction, roofing, or home improvement environment is a plus -- but not required.
• Ability to work during U.S. business hours (Eastern Standard Time overlap required).
• Positive, professional, helpful, and focused on solutions.

Compensation & Benefits

• Full-time remote position (International)
• Hourly rate: $8 - $12 USD/hour (DOE)
• Paid onboarding & training
• Long-term career growth potential
• Opportunity to work with a supportive U.S. team and build in-demand skills